No Surprises


surprise

Surprises are bad.

No, I’m not talking about surprise birthday parties, or a 50% off sale at your favorite store.

I mean business surprises. The things that sneak up on you and throw you off your game, sucking time and energy out of your day that should be spent on accomplishing the things you and your team have planned and committed to. And they are – for the most part – completely avoidable.

Surprises happen because of a lack of communication. In the case of a surprise party, that is intentional.

But in the work environment, people who are supposed to be collaborating can often surprise each other, and sometimes with disastrous results.

Not communicating leaves other people standing around waiting, or getting caught flat-footed when you need to call on them for assistance and support.

Team members can stumble to get up to speed, casting aside other projects because yours is “on fire” and needs immediate attention. Obviously, that’s not the path to success. And it can even make happy clients, well, not happy.

Like I said, it’s completely avoidable.

Institute a “no surprises” policy on your team.

Surprises


Cameron Russell Headshot

Last week, I wrote a post about an underwear model.

Okay, that’s not entirely true. I wrote a post about a TEDTalk – a really interesting one, too – given by professional model Cameron Russell, who talked about perception and the inequities of what people look like versus who they are. (Here’s my original post, with a link to Cameron’s talk.)

As a bit of a social experiment, I used a thumbnail of Cameron that I thought would catch people’s attention (yes, mostly men) to promote the post. You see where this is going.

So I was surprised to see that, in the first 24 hours the post was live, there was no discernible spike in traffic to my blog. In fact, the day’s clicks rated lower than the week before, when I posted “Friends” with a classic promotional (and equally titillating) still from the show.

What that tells me is that you, my fellow reader, are not beguiled by cheap thrills. In fact, the data leads me to believe that, in a world we are told is ruled by Kardashian scandals and stories of faux sex tapes, you are coming to this space to read and learn. And that makes me happy.

So thanks to you all for checking in on a regular basis. I really appreciate all the facebook likes, retweets and shares on LinkedIn. Let me know what you think by leaving a comment below.

PS: Thanks Cameron for not only giving a really cool talk, but for RT’ing the tweet to my original post. Shows you really believe in what you said on stage.

PPS: I wrote this post over the weekend, before the Boston Marathon Bombing. I didn’t personally know anyone involved who was injured or killed and am grateful for that. I also chose to post this, as scheduled – even as we seem to be in another cycle of terroristic attacks (just like we were in September 2001) – because that’s what we do as Americans. We don’t twist in the wind because some coward takes a cheap shot at us. We rally, we help the injured, we get up, and then we do the ass-kicking that needs to get done. America is with you Boston.