No Surprises


surprise

Surprises are bad.

No, I’m not talking about surprise birthday parties, or a 50% off sale at your favorite store.

I mean business surprises. The things that sneak up on you and throw you off your game, sucking time and energy out of your day that should be spent on accomplishing the things you and your team have planned and committed to. And they are – for the most part – completely avoidable.

Surprises happen because of a lack of communication. In the case of a surprise party, that is intentional.

But in the work environment, people who are supposed to be collaborating can often surprise each other, and sometimes with disastrous results.

Not communicating leaves other people standing around waiting, or getting caught flat-footed when you need to call on them for assistance and support.

Team members can stumble to get up to speed, casting aside other projects because yours is “on fire” and needs immediate attention. Obviously, that’s not the path to success. And it can even make happy clients, well, not happy.

Like I said, it’s completely avoidable.

Institute a “no surprises” policy on your team.

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